Week 6 Thing 15

Web 2.0 and Libraries 2.0 definately go hand in hand. In todays world where people need information instantly web 2.0 is definately a great resource for librarians and patrons. The blogs, and wikis are great ways for librarians to share ideas and gain information on customer service and growing trends in customers demands and needs. I agree with several of the articls who say that libraries need to embrace Web 2.0 and use it and the resources to deliver services to customers. Creating sites customers can add information and reviews to, allowing customers to share information with one another, and with library staff. There is definately a new avenue for us to provide customer service, and libraries that ignore this are going to have a hard time in the not so distant future.